Terms of Service
Last updated: January 2025
By accessing and using Logvine's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
Logvine provides semantic, vector-native logging services that enable you to:
- Process and store application logs
- Generate vector embeddings for semantic search
- Query logs using natural language
- Integrate with your existing Pinecone infrastructure
- Access runtime intelligence and analytics
3.1 Account Creation
To use our service, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials.
3.2 Account Responsibilities
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- You may not share your account credentials with others
- You must comply with all applicable laws and regulations
You agree to use our service only for lawful purposes and in accordance with these terms. You may not use our service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with the operation of our service
- Use the service for any illegal or unauthorized purpose
5.1 Your Data
You retain ownership of all data you submit to our service. We process your data in accordance with our Privacy Policy and applicable data protection laws.
5.2 Data Processing
By using our service, you grant us the right to process your log data to provide our services, including generating vector embeddings and enabling semantic search capabilities.
6.1 Service Availability
We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect service availability.
6.2 Support
We provide support through our documentation, community forums, and direct contact channels. Support availability may vary based on your service tier.
7.1 Our Rights
Logvine and its content, including software, documentation, and trademarks, are owned by Logvine and protected by intellectual property laws.
7.2 License
We grant you a limited, non-exclusive, non-transferable license to use our service in accordance with these terms and any applicable service agreements.
8.1 Pricing
Service pricing is determined by your usage and service tier. We reserve the right to modify pricing with appropriate notice.
8.2 Payment Terms
- Payment is due upon receipt of invoice
- Late payments may result in service suspension
- All fees are non-refundable unless otherwise specified
- You are responsible for all applicable taxes
To the maximum extent permitted by law, Logvine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our service.
10.1 Termination by You
You may terminate your account at any time by contacting us or using the account deletion features in our service.
10.2 Termination by Us
We may terminate or suspend your account if you violate these terms, fail to pay fees, or for other legitimate business reasons.
10.3 Effect of Termination
Upon termination, your access to the service will cease, and we may delete your data in accordance with our data retention policies.
These terms are governed by the laws of the jurisdiction where Logvine is incorporated. Any disputes shall be resolved in the appropriate courts of that jurisdiction.
We may update these terms from time to time. We will notify you of material changes by posting the updated terms on our website. Your continued use of the service constitutes acceptance of the updated terms.
If you have any questions about these terms, please contact us at:
Logvine
Email: legal@logvine.dev
Website: https://logvine.dev